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Resumen

 

DEVELOPMENT OF A MONITORING PROGRAM FOR ENTERPRISE PERFORMANCE AND GROWTH INDICATORS
MSc. Ailin Orjuela Duarte.
MSc. Samuel Duarte Figueroa.

Abstract: The present project is aimed to develop a software that allows the monitoring of the most common and standardized indicators in growth and performance, in any kind of enterprise. To that end, the Board of Command, a management tool used to translate the strategy of growth to operative terms will be of enormous help. This tool represents the beginning of a wide and processable government theory and power practice. In this perspective, diverse vectors of organizational performance should be aligned with organizational strategy, so as to generate, a set of indicators beyond the traditional performance measuring forms that could only be applied to past events. The Command Board looks for indicators showing the tendencies of organizational development. In other words, a selection of indicators is to be developed, providing the planning and control systems with a retrospective as much as a prospective vision, thus transforming the Command Board into an action strategic structure or framework. It is designed as basic software to be set accordingly to the specific characteristics and necessities of any particular enterprise sector or corporation. For the Monitoring Program development a database will be set to support a series of growth and performance indicators capable of determining critical alert points so enabling the decision makers to determine the course of action and to apply the necessary correctives. The first part of the Project is designed to establish the most common growth and performance indicators for a standard company in Colombia. In the second part, the project provides the data base and the software with the necessary information to grant the execution of the established standards. The third part is aimed at developing the Software and the user’s guide.

Keywords: Balanced scorecard, Program of Software, Monitoring, indicators of growth and acting, organizational development, database.