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Resumen

 

MATHEMATICAL MODELING OF THE SCHEDULING ASSIGNMENT PROBLEM FOR BUSINESSES OF VARYING DEMAND

MODELAMIENTO MATEMÁTICO DEL PROBLEMA DE ASIGNACIÓN DE HORARIOS PARA EMPRESAS DE DEMANDA VARIABLE
Ing. Natalia Bohórquez Bedoya.
Ing. David Álvarez Martínez.
MSc. Eliana Mirledy Toro Ocampo.

Abstract: This study presents a mathematical model for multiskilled workforce scheduling problems in schemes of fast food restaurant chains, where services are offer every day of the year and the model has to fulfill with the operating and labor restrictions of the Colombian laws. The aim of this model is to control and reduce the costs of the staff allocation fulfilling with the market demand. With the purpose of to verify the effectiveness of the model, we create an encoding which allows resolving the problem efficiently by using heuristics or metaheuristics.

Resumen: En este artículo se presenta un modelo matemático para la solución de problemas de asignación de horarios de personal que desempeñan múltiples funciones en cadenas de restaurantes de comidas rápidas ofreciendo sus servicios los 365 días del año teniendo en cuenta que deben cumplir restricciones operativas y laborales enmarcadas en la legislación colombiana. El objetivo de este modelo es controlar y reducir los costos correspondientes a la asignación de personal cumpliendo con la demanda del mercado. Con el fin de verificar la efectividad del modelo se plantea una alternativa de codificación que permita resolver el problema de forma eficiente mediante el uso de heurísticas o metaheurísticas.

Keywords: Multiskilled workforce scheduling, Mathematical model, Encoding.